FREQUENT QUESTIONS AND ANSWERS
🛍️ Orders & Products
Q: How do I place an order?
A: Simply browse our collection, select your favorite items, choose size/color, and click “Add to Cart.” Then proceed to checkout.
Q: Do you offer size guides?
A: Yes! Each product page includes a detailed size chart to help you find the perfect fit.
Q: Are your products authentic?
A: Absolutely. We guarantee 100% authentic, high-quality fashion pieces sourced directly from trusted designers and artisans.
🚚 Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping charges and delivery times vary by location.
Q: How long will my order take to arrive?
A: Standard delivery usually takes 5–7 business days. Express shipping options are available at checkout.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking link via email/SMS.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 7–14 days of delivery, provided items are unused and in original packaging.
Q: How do I request an exchange?
A: Contact our customer support team, and we’ll guide you through the exchange process.
💳 Payments
Q: What payment methods do you accept?
A: We accept credit/debit cards, net banking, UPI, PayPal, and other secure payment gateways.
Q: Is my payment information safe?
A: Yes, all transactions are processed through encrypted, secure payment systems.
👩💻 Customer Support
Q: How can I contact you?
A: You can reach us via email at support@[yourbrand].com or call us at [Number] during business hours.
Q: Do you offer styling advice?
A: Yes! Our team can help you choose outfits for special occasions—just drop us a message.